When our company was going through a period of rapid growth, our existing IT infrastructure was struggling to keep up. We knew we needed to upgrade our systems, but didn’t have the in-house expertise to properly plan and execute such a large-scale IT project.

That’s when we turned to the team at Prosnet Business Technologies for their fully managed IT services. From the initial consultation, their engineers took the time to truly understand our business needs and objectives. They worked closely with our team to develop a tailored solution that would provide the performance, security, and scalability to support our company’s growth long into the future.

Once the project plan was in place, Prosnet’s diligence and attention to detail was outstanding. Their technicians worked tirelessly, often after hours, to minimise disruptions while upgrading our servers, networks, cloud infrastructure and cybersecurity systems. Throughout the process, they provided regular status reports so we always knew what stage we were at.

The result has been an IT environment that is lightyears ahead of where we were previously. Our systems are fast, reliable and secure – giving our staff the tools they need to be productive and our customers the quality service they expect. What’s more, we know our IT is being proactively monitored and maintained by Prosnet, allowing us to focus on our core business priorities.

Thanks to Prosnet’s expertise and professionalism, what could have been an extremely disruptive IT upgrade turned into a smooth, successful transition. We’re extremely grateful for their managed services and would recommend them to any Australian business looking to get their IT running at peak performance.

We have found Prosnet to be fantastic to deal with. We were having all sorts of IT hardware issues, which were costing us time, frustration and money. Prosnet redesigned our hardware infrastructure and implemented the design. The result has been fantastic!

Our hardware system has stabilised to the point where we have forgotten how bad it was before. If we do have any issues, Prosnet are on our doorstep within a couple of hours at most. We have no hesitation recommending Prosnet. They are very professional!

Prosnet has proven to be a professional IT Hardware and Support Company for our business. As we have grown they have been able to provided us with excellent support and are always attentive to our needs. They have been eager and will to work with our other industry suppliers to ensure our IT needs are met.

Prosnet have worked with me over the years to setup an effective orthodontic practice computer network. My experience told me that I needed a system that was fairly robust because if your computer system crashes and loses data it more than ruins your day, it ruins your month! I could say that our system has performed well despite power surges, blown fuses, lightning storms and blackouts.

On the odd occasion when disaster strikes, Prosnet team came to the rescue and got us going again in an effective and efficient manner. The techs are always friendly and understanding. They are also happy to work with other IT professionals if you are like us and have specialised programs to maintain. Thanks for your help over the years; we look forward to many more. I would happily recommend Prosnet to others.